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Curious, nervous, or just double-checking? Here are the questions we hear most. Can’t find yours? Email info@pacepleasure.com. Nothing is too awkward, and we reply within 24 hours, Monday to Friday.

Using Slo.Mo

Which plug should I start with?

Plug 1, even if you’ve done this before. It’s designed to feel easy, so you get to know the Peak and Valley before the sizes start to matter. Every base is numbered, so you’ll always know where you’re up to.

How do I know when it’s time to move up?

When the Peak of your current plug feels as comfy as its Valley, you’re ready. The next plug’s Valley is a touch narrower than the Peak you’ve just mastered, so it’ll feel familiar from the start. Listen to your body and take it slow.

Can I use it every day?

If it feels good, yes. Slo.Mo is all about gentle, gradual progress. Some people play most days, others once a week, and there’s no rush either way. If you have any health concerns, have a chat with your doctor first.

What makes Slo.Mo different?

Seven gentle steps instead of the usual three, in silky, body-safe silicone instead of hard plastic. The steps get smaller as the sizes grow, because the bigger you go, the more every little bit counts. And the Peak and Valley shape lets you know when you’re ready for the next one.

Do I need to insert the whole plug?

Yes, past the Peak, so the slim Valley rests just inside and the base sits snugly outside. That’s where your body settles. From there, how you play is up to you.

Can I use Slo.Mo with a partner?

Absolutely. It’s just as good for playing together as it is solo. Talk, take it slow, and keep the lube handy.

Do the plugs work with a harness?

They can, but that’s not what they’re made for. Slo.Mo is shaped for gentle, step-by-step progress rather than staying firmly in place, so check the fit first.

How firm are the plugs?

Medium-firm: enough give to feel comfortable and enough body to hold their shape. Plugs 5 to 7 are made a touch softer, so the bigger sizes feel just as comfy as the first.

Lube and care

Is lube included?

Not in the box. Everyone’s skin is different, so we leave the choice to you. Pick a water-based lube and use plenty: silicone lube and silicone toys don’t get along.

How do I clean and store the kit?

Warm water and a mild, fragrance-free soap before and after each play, then let it dry completely and pop it back in its box. Our How-to and care guide has the full step-by-step.

Orders and shipping

How much is shipping?

Nothing at all. Every order ships free with Australia Post Express.

When will my order ship?

Order before 12pm AEST and it’s on its way the next business day.

How long does delivery take?

Within Australia, usually 1 to 4 business days. Shipping somewhere else? Our Shipping and returns page has the times.

What will the package look like?

Completely plain and unbranded, with nothing on the outside to give it away.

Will I pay import duties?

Orders ship from Australia. If your country charges import duties or taxes, those are paid by you on delivery.

Returns and warranty

Can I return my kit?

If it’s unopened and still in its original sealed packaging, yes, within 14 days of delivery (return postage is paid by you). For hygiene reasons, we can’t take back opened or used kits. Your rights under Australian Consumer Law always apply.

Is there a warranty?

Yes. Every kit is covered for a full year against manufacturing defects, so if there’s a fault, we’ve got you covered. Our Warranty page explains how to make a claim.

LIMITATION OF LIABILITY

LIMITATION OF LIABILITY

Disclaimer, Safety & Limitation of Liability

By purchasing and/or using any Pace Pleasure product, you acknowledge that you have read, understood, and agree to the terms outlined below. These terms are in place to ensure your safety, clarify our responsibilities, and make sure you get the best experience possible from your Slo.Mo kit.


General Information

Pace Pleasure products are designed for personal, intimate use by consenting adults. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Before use, we strongly recommend:

  • Consulting with a qualified healthcare professional if you have any concerns about your health, anatomy, or suitability for anal play.
  • Reading and following our How-To & Care Guide in full.


Safe Use Guidelines

To help ensure your safety and comfort:

  • Use only as directed and for the purpose intended.
  • Always apply a generous amount of water-based lubricant before insertion.
  • Insert and remove slowly, with care and control.
  • Never use the product if it appears damaged, misshapen, or compromised in any way.
  • Clean thoroughly before and after each use according to our Care Guide.
  • Store in a clean, dry place, away from sharp objects or extreme heat.


User Responsibility

By using this product, you accept full responsibility for your own actions and agree that:

  • You are in good physical health to engage in anal play.
  • You understand the potential risks associated with sexual activity, including but not limited to physical discomfort or injury.
  • You will discontinue use immediately if you experience pain, discomfort, or adverse reaction.
  • You are solely responsible for monitoring your body’s responses and setting your own limits.


Limitation of Liability

To the fullest extent permitted by law:

  • Pace Pleasure, its owners, employees, and affiliates are not liable for any injury, harm, loss, or damage (including direct, indirect, incidental, or consequential) arising from the use or misuse of our products.
  • Our liability is limited strictly to the purchase price of the product.
  • We do not accept liability for damage resulting from failure to follow product instructions, failure to maintain hygiene, or use with incompatible lubricants.


Acceptance of Terms

By completing your purchase, you confirm that you:

  • Are at least 18 years old (or the age of majority in your jurisdiction).
  • Have read, understood, and agree to this Disclaimer, Safety & Limitation of Liability policy.
  • Accept that use of the product is entirely at your own risk.


Questions or Concerns

We care about your experience and your safety. If you have any questions about our products or these terms, please contact our support team at info@pacepleasure.com before use.

Disclaimer, Safety & Limitation of Liability

By purchasing and/or using any Pace Pleasure product, you acknowledge that you have read, understood, and agree to the terms outlined below. These terms are in place to ensure your safety, clarify our responsibilities, and make sure you get the best experience possible from your Slo.Mo kit.


General Information

Pace Pleasure products are designed for personal, intimate use by consenting adults. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Before use, we strongly recommend:

  • Consulting with a qualified healthcare professional if you have any concerns about your health, anatomy, or suitability for anal play.
  • Reading and following our How-To & Care Guide in full.


Safe Use Guidelines

To help ensure your safety and comfort:

  • Use only as directed and for the purpose intended.
  • Always apply a generous amount of water-based lubricant before insertion.
  • Insert and remove slowly, with care and control.
  • Never use the product if it appears damaged, misshapen, or compromised in any way.
  • Clean thoroughly before and after each use according to our Care Guide.
  • Store in a clean, dry place, away from sharp objects or extreme heat.


User Responsibility

By using this product, you accept full responsibility for your own actions and agree that:

  • You are in good physical health to engage in anal play.
  • You understand the potential risks associated with sexual activity, including but not limited to physical discomfort or injury.
  • You will discontinue use immediately if you experience pain, discomfort, or adverse reaction.
  • You are solely responsible for monitoring your body’s responses and setting your own limits.


Limitation of Liability

To the fullest extent permitted by law:

  • Pace Pleasure, its owners, employees, and affiliates are not liable for any injury, harm, loss, or damage (including direct, indirect, incidental, or consequential) arising from the use or misuse of our products.
  • Our liability is limited strictly to the purchase price of the product.
  • We do not accept liability for damage resulting from failure to follow product instructions, failure to maintain hygiene, or use with incompatible lubricants.


Acceptance of Terms

By completing your purchase, you confirm that you:

  • Are at least 18 years old (or the age of majority in your jurisdiction).
  • Have read, understood, and agree to this Disclaimer, Safety & Limitation of Liability policy.
  • Accept that use of the product is entirely at your own risk.


Questions or Concerns

We care about your experience and your safety. If you have any questions about our products or these terms, please contact our support team at info@pacepleasure.com before use.

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