Shipping and returns

Every order ships with complimentary Australia Post Express. Order before 12pm AEST and it’s on its way the next business day.

• Australia: 1–4 business days
• New Zealand: 4–8 business days
• Asia: 4–10 business days
• Europe: 5–12 business days
• Rest of world: 10–20 business days

These are estimates and can vary with customs, local postal services and public holidays.

Orders ship from Australia. Prices on our website don’t include any import duties, taxes, customs charges or similar fees that may apply in your country, unless stated otherwise. Any such charges are the customer’s responsibility and must be paid before delivery can be completed.

Because of the intimate nature of our products, and for health and hygiene reasons, we can’t accept returns of products that have been opened or used.

We may accept returns of unopened and unused items where:

• the return is requested within 14 days of delivery;
• the item is still in its original sealed packaging; and
• the product and packaging are undamaged and in resalable condition.

In these cases, return shipping is paid by the customer. Once the return has been received and inspected, any approved refund is processed to the original payment method within 5 business days.

We will always honour your rights under Australian Consumer Law. If a product is faulty, damaged or not as described, you’re entitled to an appropriate remedy, which may include a repair, replacement or refund.

Email info@pacepleasure.com with your order number and the reason for the return. For faulty items, please include clear photos or a short video showing the issue. We’ll confirm the next steps and send return instructions where applicable.

• We’re not responsible for delays caused by customs clearance in the destination country.
• A valid delivery address is required. PO boxes may not be accepted for some international destinations.
• Any import duties, taxes or customs charges are the customer’s responsibility.
• We’re not responsible for parcels lost or stolen after tracking shows the order has been delivered.