Warranty

We offer a 2-year warranty from the date of purchase against:

• manufacturing defects in materials or workmanship;
• faults that affect the product’s safety, function or durability.

This warranty applies to products bought directly from Pace Pleasure or from an authorised retailer.

• Normal wear and tear
• Cosmetic changes, such as fading or surface marks
• Damage caused by misuse, improper cleaning, neglect, modification or accidents
• Issues caused by incompatible lubricants (use water-based only)

• Email info@pacepleasure.com with your order number, proof of purchase and clear photos of the issue.
• We may ask for more details or a short video to help assess the claim.
• Once approved, we’ll offer a replacement or store credit at our discretion. In some cases we may ask you to return the original product.

• The warranty isn’t transferable and applies only to the original purchaser.
• Replacement items are covered for the remainder of the original warranty period.
• This warranty is in addition to any rights you have under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Pace Pleasure (A.C.N. 676 107 510 Pty Ltd), info@pacepleasure.com